Installing the Shield Guard Agent
Similar to MarketPlace apps, you have the following options when installing the Shield Guard Agent on your devices:
Note: Prior to installing the Shield Guard Agent on your devices, refer to the Device Requirements topic for a list of supported devices. This topic also describes the configuration requirements for devices running Shield Guard.
Once you install and launch the agent on a device, the device can communicate with the Shield Guard Portal and the device becomes available for import into a tenant.
Once installed, the agent requires no further configuration. The Shield Guard Agent icon appears on the device’s App menu, as shown in the image below.
If you tap on the icon, the agent launches and the Shield Guard splash screen displays. The splash screen displays the same image as the Shield Guard screensaver displays. To exit the splash screen, click on the MarketPlace icon.
Launching the Agent
Shield Guard requires the agent to be running in order for the agent to communicate with the portal (and for the portal to communicate back to the agent). The agent launches in the following ways:
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Automatically when the Shield Guard screensaver is active on a device.
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Manually when you tap on the Shield Guard icon on the device’s Home page.
Once launched, the agent communicates with the portal at user-defined time intervals specified in the Shield Guard policy.
Screensaver
The Shield Guard Agent launches automatically when the Shield Guard screensaver launches on a device. The screensaver runs serially along with any other MarketPlace screensavers active on the device.
The Shield Guard screensaver runs as part of the MarketPlace Screensaver app. If any other screensaver app is enabled on a device, you must instead enable the MarketPlace Screensaver app before the Shield Guard Agent can run on the device. The agent can communicate with the portal only when the Shield Guard screensaver is active on the screen, and not when other screensavers are active on the screen.
See the following illustration:
Updating the Agent
We recommend you always install the latest version of the Shield Guard Agent on your devices. MarketPlace’s Auto Updates feature is enabled by default on all MarketPlace devices. If it remains enabled on all your Shield Guard devices, then MarketPlace will ensure your devices have the latest version of the Shield Guard Agent as soon as it becomes available.
If Auto Updates has been disabled on one or more devices in your Shield Guard tenant, you must manually monitor the Shield Guard Agent on those devices and install the latest version when it becomes available.
Note: To view the version number (and serial number) of the Shield Guard Agent currently installed on a device, access the device and view the Shield Guard Settings page in the MarketPlace App Manager.