Licensing Page

7 minute read Last updated on March 11, 2024

The Licensing page displays information on the license plan associated with your tenant. You can access the Licensing page via the Welcome button. Access is restricted to tenant members with License Plan Management permission.

The following illustration shows the Licensing page for a 30-day trial license plan called Enterprise NFR:

Note: If you have access to multiple tenants, the Licensing page displays information only for the tenant you are currently accessing on the portal.

Shield Guard License Plans

Your license plan consists of the selections you made at the time of purchase, including the following:

  1. Billing method (Subscription or Term). This selection determines the frequency at which you are billed for use of Shield Guard.

  2. Shield Guard plan - For example, the Enterprise plan. This selection determines the Shield Guard features available in your tenant and partly determines the cost of your license plan.

  3. Device licenses - A separate device license is required for each device you want Shield Guard to monitor. This selection determines the number of devices you can monitor with Shield Guard and partly determines the cost of your license plan.

  4. Shield Guard Agent licenses (free) - The agent must be installed on each device you want Shield Guard to monitor.

Thus, the license plan you create during the purchasing process determines your billing requirements for maintaining a Shield Guard license in good standing and the functional capacity of your Shield Guard tenant.

Shield Guard Billing Options

The following billing options are available for Shield Guard:

  • Subscription - A monthly subscription license, billed at the beginning of each billing cycle, until you cancel the subscription.

  • Term - A one-year term license, billed at the time of purchase.

The license type you purchase determines the frequency at which you are billed for use of Shield Guard. The amount you are billed is determined by the Shield Guard plan you purchase and the number of device licenses you purchase with your plan.

Notes:

  • The type of billing method you choose does not affect your purchase options. You can purchase any Shield Guard plan available in your region, and you can purchase any quantity of device licenses.

  • A free, 30-day trial license is available, providing full access to the Enterprise plan. You can upgrade from your trial license to a purchased plan.

Subscription Licenses

Shield Guard subscription licenses are available in a monthly billing cycle. Payment is due at the beginning of each billing period, as determined by the purchase date. The plan remains active until the end of the period, when a new monthly billing period begins. If you cancel your subscription, the license plan remains active until the end of the current billing period.

The Licensing page displays the following information for subscription licenses:

  • Current Subscription - The current license plan, for example, the Enterprise plan.

  • License Capacity - The total number of device licenses purchased under the license plan, and the maximum number of devices that can be added to the tenant under the current plan.

  • Licenses Used - The number of licenses in the plan currently assigned to a device.

  • Billing Frequency - The frequency at which payments must be made to sustain the subscription.

Modifying Your Subscription

You can upgrade your subscription license plan and/or modify the license capacity for the plan at any time. If your subscription has lapsed, you can purchase a new license plan (subscription or term) at any time. To downgrade or cancel your subscription license, contact your local Shield Guard sales representative.

Note: Only Shield Guard subscription licenses include the option to modify the license plan. Term licenses or trial licenses cannot be modified.

To modify the configuration of a Shield Guard subscription license plan, do the following:

  1. Access the tenant whose license plan you want to modify (required only if you belong to multiple tenants).

  2. Access the Licensing page, and click on the Modify Subscription tab.

  3. At the Subscription field, your current plan displays. To change the plan, click on the current plan and select a new plan from the list that appears. Note that if your current plan is Enterprise, the upgrade option is not available.

  4. At the Number of Licenses field, the current number of licenses purchased under your license plan displays. To modify the quantity, select the current quantity and then enter the new license capacity. You can also use the - or + buttons to change the quantity decrementally or incrementally, respectively.

  5. Once you modify either the Subscription or Number of licenses field, the MODIFY SUBSCRIPTION button activates, indicating a change to the current license plan is pending.

    The following illustration shows a subscription for the Starter plan with a license capacity of 5. In the Subscription field, “Business” has been selected as the new plan, and the Number of licenses field has been modified to 25 licenses. The MODIFY SUBSCRIPTION button is active, indicating a change to the current license plan is pending:

  1. Once you have made your selection(s), click on the MODIFY SUBSCRIPTION button. The Modify Subscription window appears displaying your current license plan configuration as well as your proposed changes to the plan, including the updated cost for each billing period. See the following illustration:
  1. To proceed with the changes to your subscription license plan, click on the CONFIRM button. The Licensing page updates with the new configuration. Or, to abandon your changes, click on the CANCEL button.

Upgrade Options for Your Shield Guard Plan

To view your upgrade options and compare the features available in your Shield Guard plan with the features available in your upgrade options, click on the Subscription Information tab. The following illustration shows the upgrade options for a user with the Starter plan:

Term Licenses

Shield Guard term licenses are available on a yearly basis, for any number of years you choose. Payment is due upon purchase, and the plan remains active from the date of purchase until the number of years on your license expires. You can renew your term license at any time. If you cancel your term license, the license plan remains active until the end of the term.

Note: Term licenses and trial licenses cannot be modified. Only Shield Guard subscription licenses include the option to modify the license plan.

To view information on a term license, access the tenant whose license plan you want to view (required only if you belong to multiple tenants). The Licensing page displays the following information for term licenses:

  • Plan name - The type of Shield Guard plan, for example, Enterprise.

  • License capacity - The total number of licenses purchased under the plan, and the maximum number of devices you can add to the tenant.

  • Licenses used - The number licenses in the plan currently assigned to a device.

  • Start date - The date and time on which the license plan was started.

  • Expiration date - The date and time on which the license plan will end, or did end.

The following illustration shows the Licensing page for a term license:

Trial Licenses - Upgrading to a Paid License

To upgrade your free trial license to a paid license, use the Upgrade License area on the Licensing page. This area appears only for free-trial tenants.

You can upgrade your trial license at any time while it is active. As your expiration date approaches, Shield Guard displays a warning banner showing the expiration date.

To upgrade to a paid license, do the following:

  1. Obtain a purchase code from your Shield Guard representative.

  2. Enter the purchase code into the Purchase Code field.

  3. Select Submit. A confirmation message appears, and the Licensing page updates to display your upgraded plan.

Notes:

  • Purchase codes are not case-sensitive.

  • The device count for your purchase code must be equal to, or greater than, the licenses currently being used in the tenant. This quantity is displayed at the Licenses Used field on the Licensing page. If your purchase code has insufficient licenses, you must either purchase additional device licenses or remove devices from the tenant.