Accessing the Portal

2 minute read Last updated on March 06, 2023

Once you purchase a Shield Guard Service license from MarketPlace, you can sign in to the Shield Guard Portal using your MarketPlace credentials. In the portal, you can configure your tenant and monitor the security statuses of devices in the tenant.

To access the Shield Guard Portal, use the following web address: getshieldguard.com/.

Note: You can also access the portal via the Services menu on the MarketPlace website:

Until you are a member of a Shield Guard tenant, only the Home and Plans pages are available on the portal. Once you join a tenant, you can log in to the tenant using your MarketPlace credentials. Once logged in, you can access the My Profile page and any pages in the Admin area to which your assigned roles permit you to access.

Logging In

To log in to your Shield Guard tenant, access the Shield Guard Portal. The Home page appears. Click on the LOGIN button on the Title bar:

One of the following occurs:

  • If not already signed in to MarketPlace, a sign-in window appears. Enter your MarketPlace credentials in the fields provided.

  • If already signed in to MarketPlace, you are logged in via Single Sign-On (SSO).

Once logged in, the Home page appears displaying the Welcome button on the Title bar:

The first time you access the Shield Guard Portal, the Cookie Settings window appears where you can view a list of web cookies used by Shield Guard. To access the Shield Guard site, you must agree to Shield Guard’s use of these required (technically necessary) web cookies. To agree, click on the Accept button. Thereafter, you can access the Cookie Settings window via the link on the Shield Guard footer bar.