Device Requirements

2 minute read Last updated on August 16, 2023

The following sections describe the requirements for devices using Shield Guard.

Supported Devices

For a list of devices that support Shield Guard, access the Shield Guard product page on the MarketPlace site.

Note: Some Shield Guard functionality is supported only on i-Series devices.

Connection Requirements

For a device to use Shield Guard, it must be connected to the internet.

In addition, the device must be able to connect to the following domain and port:

  • device.getshieldguard.com

  • port 443

Configuration Requirements

The following sections describe the configuration requirements for devices using Shield Guard. Note that to access these settings, you must be an admin of the device.

IWS Settings

Shield Guard supports only devices equipped with IWS (Internet Web Server). All MarketPlace devices are equipped with IWS. Be sure each device meets Shield Guard’s minimum requirement for IWS version.

Device Admin Password Permissions

On each device running Shield Guard, set the “Password Change Permission” setting to “Allow”.

The following lists the steps for the C4050i device. You can perform them at the device or via Web Connection.

  1. At the device, log in to the device and access the Administrator Settings page.

  2. Tap on Network.

  3. Tap on IWS Settings.

  4. Tap on Administrator Password Change Setting.

  5. Tap on “MarketPlace”.

  6. Tap on the Edit button.

  7. Set “Password Change Permission” to “Allow”.

  8. Tap on the OK button.

Notes:

  • The steps for other devices may vary slightly. Please refer to the device’s user manual.

  • If the setting is not available in Web Connection, you must perform the steps at the device.

  • Some older devices may automatically disable this setting. When troubleshooting issues with Password Management on a pre-i-Series device, be sure to confirm this setting is enabled.

  • For all i-Series devices assigned to a policy, when you toggle on the Admin Password Configuration setting in the policy, Shield Guard will automatically configure the “Password Change Permission” setting on the device (see Step 7 above) to “Allow”.