Licensing Requirements
To use Shield Guard, the following licenses are required:
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A Shield Guard device license for each device you want to monitor.
Shield Guard Service and Device licenses are available for purchase here:
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One or more Shield Guard Agent licenses, available free of charge here:
About Licenses
Shield Guard Service licenses are associated with Shield Guard plans. For information on the plans that are available for Shield Guard, access the Plans page. You can also access the Plans page via the Home page. On the Home page, click on the CHOOSE YOUR PLAN button.
When you purchase a plan, you also specify a billing method (subscription or term).
Note: Once you activate your Shield Guard license, you can view information on the associated license plan via the Licensing page on the Shield Guard portal.
If Your License Expires
If your Shield Guard Service license expires, you must purchase a new license plan to continue using Shield Guard. To purchase a license plan, access the Shield Guard product page in MarketPlace, or contact your Shield Guard representative.
Note: If your license expires in one tenant but you have access to other tenants, you can continue to access any tenant for which you have an active license.
For term licenses, the expiration date is determined at the time of purchase. Subscription licenses run indefinitely until cancelled. Upon cancellation, the expiration date becomes the last day of the current billing period. For trial licenses, the expiration date is set at 30 days after purchase.
As your license’s expiration date approaches, a “License Expiring Soon” banner will appear on all screens in the Shield Guard Portal, indicating the time at which your license will expire. See the following illustration:
If your license expires, a “License Expired” banner will replace the “License Expiring Soon” banner.
Grace Periods for Expired Licenses
Once a license expires, Shield Guard suspends all functionality for the tenant and deactivates all security policies in the tenant. A grace period begins, during which the tenant remains accessible but all tenant members are restricted to view-only access. Tenant members can also download CSV (comma-separated-value) files during the grace period, for example, via the Export Admin Passwords button.
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Expired paid licenses - 30-day grace period.
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Expired free-trial licenses - 15-day grace period.
At the time of expiration, a pop-up screen appears indicating the license has expired. A countdown timer displays, indicating the expiration date and time of the grace period. Going forward, the pop-up screen will appear each time you access the portal or, if you have access to multiple tenants, each time you access a tenant with an expired license. To exit the pop-up screen, click on the Continue button. See the following illustration:
During the grace period, tenant information remains preserved and, if a new license is purchased, can be transferred to the new license. If the grace period expires and a new license has not been purchased, access to the tenant is suspended. tenant information remains preserved for 60 more days.
Important! If the 60-day period expires and a new license has not been purchased, Shield Guard permanently removes all data and information associated with the tenant.
Shield Guard Plans
Shield Guard Service licenses are purchased as part of a Shield Guard plan. For information on the plans that are available for Shield Guard, access the Plans page. You can also access the Plans page via the Home page. On the Home page, click on the CHOOSE YOUR PLAN button.